Agentcy
Ballito-based · on-site across KZN

AI Engineers on Site
for KwaZulu-Natal Businesses

Built for KZN operators doing real volume in the messy middle. Road logistics and freight operators running six to forty vehicles, losing hours to manual quoting, dispatch and driver coordination.

We audit, architect, and automate the workflows, AI integrations, and custom tools that remove operational drag for good.

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Call 083 791 5429
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001
who we are
Most AI agencies sit offshore and sell templates. Agentcy works on site, in your office, across Durban and KZN - and builds systems that fit your reality rather than a template written for a different country.
30+
hours saved per week
40%
fewer missed calls
4hrs
to full-team onboarding
30+
hours saved per week
40%
fewer missed calls
4hrs
to full-team onboarding
002
values

Why Agentcy?

We audit, architect, and automate the workflows, AI integrations, and custom tools that remove operational drag for good.

01
On-site, across KZN
We fly to you, learn your operations from the inside, and build around your reality.
02
Engineers, not salespeople
We audit, architect, build, integrate, train, and support your team.
03
Built for South African business
Resilient systems for your people, connectivity, and the way your business actually works.
003
Capabilities

What we build.

Workflow Automation. We map and automate the manual handoffs that slow you down. No more copy-pasting between systems.

Workflow mapping
Real-time system integration.
Validated output
Capability preview

AI Integration. We embed AI into your existing tools to draft responses, flag issues, and handle repetitive work.

Capability preview

Custom Tools. Off-the-shelf software never fits perfectly. We build internal tools that solve the job exactly.

Capability preview

WhatsApp CRM Setup. Automated replies, lead capture, follow-up sequences, and CRM sync so nothing falls through the cracks.

Capability preview

Knowledge Base & SOP Documentation. Email sequences, personalization engines, AI-generated content systems.

Capability preview
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Not sure where to start?

Book an Operational Drag Assessment. Two days on site, one process area, and a one-page findings note telling you what it costs you today and what it would save. If it is worth building, that comes off a First-Win Build Sprint.

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Your Data. Protected. Always.
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End-to-End Encryption
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Secure API Integrations
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Role-Based Access Control
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Data Minimization

Go deeper on what we build.

Six capabilities. Each one scoped, built and handed over documented.

WhatsApp CRM SetupStop losing enquiries that arrive after hours.SEE MORE →Workflow AutomationRemove the manual handoffs between your systems.SEE MORE →AI IntegrationAI that works inside your tools, not beside them.SEE MORE →Agentic SolutionsAgents that watch a condition, act, and escalate.SEE MORE →Custom ToolsInternal tools built for how you actually operate.SEE MORE →Knowledge Base & SOPsDocumented, searchable answers your team can use.SEE MORE →
Case studyMidlands Berry FarmOnboarding for a 60-person operations team, cut from four weeks to four hours.SEE THE NUMBERS →
004
process

How we work.

A proven process designed to transform complex workflows into scalable AI-powered systems — efficiently and strategically.

01
Discovery & Audit
We sit with your team on site or on a call and map how the work actually flows today.
Automation Blueprint
We design a detailed automation architecture aligned with KPIs.
02
03
Build & Integration
Our engineers implement AI systems and integrate with your existing tools.
Testing & Optimization
Performance testing, data validation, refinement.
04
05
Deployment & Scaling
Launch, monitor, and continuously optimize for growth.
005
Case studies

Results, not promises.

casestudy image
Workflow Automation for SaaS Company

We automated quote-to-cash, dispatch, and driver coordination for a Durban logistics client.

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+40%
hours saved weekly
+25%
revenue growth
3x
faster response
casestudy
AutoGroup

A South African retail chain now captures every lead through WhatsApp with CRM sync and follow-ups.

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+38%
fewer missed calls
+62%
lead capture
4x
admin waste
casestudy
Midlands Berry Farm

Knowledge base and SOP automation that took a 60-person operations team from four weeks to four hours.

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Read More
3x
to onboarding
+40%
time saved
24/7
faster response
006
integrations

Your existing tools,
working better.

Apply to work with Agentcy
  • HubSpot
  • Salesforce
  • Zoho
  • Mailchimp
  • ActiveCampaign
  • Zapier
  • OpenAI
  • Cloud AI
  • Make
  • Custom APIs
  • Pipedrive
  • Monday
  • Copper
  • Close
  • Klaviyo
  • Marketo
  • Brevo
  • ConvertKit
  • N8N
  • Customerio
  • Sage
  • Xero
  • QuickBooks
  • Microsoft 365
  • WhatsApp Business
  • PayFast
  • Yoco
  • Google Workspace
  • Shopify
  • WooCommerce

Our automation architecture connects data, workflows, and platforms into a secure, high-performance system that grows with you.

008
pricing

Straightforward
engagements.

Whether you're starting small or scaling fast, we have an automation plan that fits.

MONTHLY
ANNUALLY (SAVE 10% ON THE RETAINER)
First-Win Build Sprint
We build one workflow properly. Three weeks, live and handed over. Once-off, no lock-in.
R67,500
starting price
What’s included:
Full on-site or remote audit
Scoped and signed before we start
One workflow built, tested and live
Documentation, SOPs and team training
30 days of support on everything we built
50% deposit to book, balance on handover
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Book a First-Win Build Sprint
Embedded Retainer
For operators who want the outcome owned, not a body rented by the hour.
R65,000
/ month
Most Popular
Everything in the Build Sprint, plus ongoing execution
4–6 workflow automations or AI integrations
Dedicated engineer contact
Monthly optimisation reports
Quarterly enhancements
avataravatar
Talk to an engineer
First-Win Build Sprint
We build one workflow properly. Three weeks, live and handed over. Once-off, no lock-in.
R67,500
starting price
What’s included:
Full on-site or remote audit
Scoped and signed before we start
One workflow built, tested and live
Documentation, SOPs and team training
30 days of support on everything we built
50% deposit to book, balance on handover
avataravatar
Book a First-Win Build Sprint
Embedded Retainer
For operators who want the outcome owned, not a body rented by the hour.
R65,000
/ month
Most Popular
Everything in the Build Sprint, plus ongoing execution
4–6 workflow automations or AI integrations
Dedicated engineer contact
Monthly optimisation reports
Quarterly enhancements
avataravatar
Talk to an engineer
avatar
Not sure which plan is right for you?

Book an Operational Drag Assessment.

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Book a Free Consultation
009
team

Meet the Agentcy team

Michael Kidd
Michael Kidd
(Managing Partner & Chief AI Architect)
Marvin Saunders
Marvin Saunders
(Forward-Deployed AI Systems Engineer)
Ryan Paul
Ryan Paul
(Forward-Deployed AI UX & Frontend Engineer)
Arjun Lim
Arjun Lim
(Video Editor)
010
FAQs

Common questions.

1
Where in South Africa do you work?
2
How long does a typical engagement take?
3
Do we need technical expertise in-house?
4
What happens after launch?
5
Is WhatsApp really that important for SA businesses?
6
What is included in a First-Win Build Sprint?
7
What does it cost and how do I pay?
8
Do you guarantee results?
Have any other questions?
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Book an Operational Drag Assessment
How we work with your data

Useful systems. Clear ownership.

We design access around roles, use the minimum data needed for the agreed workflow, and document system ownership and operating steps for your team.

Before implementation, we map the data involved, the approved integrations, retention expectations and human review points. Your business remains in control of its data and accounts.

Ask a data, access or POPIA question →
WhatsApp us Call 083 791 5429