AI Engineers in Durban
Durban is 40 minutes up the N2 from our Ballito base. Our engineers work onsite with Durban businesses — from the port and Pyoni corridor to Umhlanga's professional services — and build remotely between visits.
Built for Durban's businesses
We don't sell software licences. We put engineers inside your operation and remove the manual drag — wherever it lives in how Durban works.
Port & Logistics
Africa's busiest port runs on paperwork. We automate shipment updates, document flows and customer notifications for freight and clearing operations.
Manufacturing
Job cards, stock counts and supplier orders captured once and flowing everywhere — no more rekeying between systems.
Agri & Sugar
Yield reports, buyer comms and logistics coordination for KZN agri businesses, automated end to end.
Retail & Professional Services
Lead capture on WhatsApp, follow-up sequences and internal reporting for Durban's retail and services sector.
What we build
The same six capabilities we deliver nationwide — scoped to what your team actually needs.
AI Integration
Embed AI into the tools you already use — as a working layer, not another dashboard.
Workflow Automation
Map end-to-end processes and eliminate the manual handoffs between them.
Custom Tools
Internal dashboards, calculators and trackers built to fit exactly how you operate.
Agentic Solutions
Autonomous agents that monitor, act and escalate without being asked.
WhatsApp CRM
Automated replies, lead capture, follow-up and CRM sync where your customers already are.
Knowledge Base & SOPs
Documented, searchable operational knowledge your whole team can use.
How we work
Four steps, starting with a paid audit that pays for itself in the roadmap alone.
Discovery & Audit
We spend time in your business, map the manual drag, and quantify what it costs.
Automation Blueprint
An ROI and KPI-mapped plan: what gets automated, in what order, and why.
Build & Integration
Our engineers build and integrate — inside your tools, not around them.
Deployment & Scaling
Ship, train your team, and scale what works. Ongoing on Growth.
Durban FAQs
Do you work onsite in Durban?
Yes. Durban is served by our forward-deployed engineers — onsite sprints for the audit and key build milestones, remote-first in between. Served onsite from Ballito (±45 min).
What does it cost to get started?
We start with the Starter Audit — R8,000 once-off: a full onsite or remote audit of your workflows, with an ROI and KPI-mapped automation roadmap. Ongoing build work runs on Growth, R18,999/month (R17,099/month annual).
How quickly can we start?
Book a free audit and we'll typically be walking your Durban operation within two weeks. The audit itself is a few days; most first automations ship within weeks, not months.
We're a small team in Durban — is this for us?
Yes — small and mid-sized teams are exactly who we built Agentcy for. Most of our clients run lean operations (plumbing firms, clinics, stores, estates) where one good automation buys back hours every week.
Done doing the work twice in Durban?
Book a free audit — we'll map where the manual drag lives in your operation and what automating it is worth.
Book a free audit